Items must be checked by you immediately upon arrival. When articles arrive on a pallet or per package already damaged visible from outside, we ask you to report this immediately on the consignment note that is delivered, or the packing slip and inform Collectione within 24 hours. You will then receive a confirmation from Collectione.

If you have not reported any complaints within 3 working days after receipt of the goods, Collectione will assume that the goods have been delivered by us in good order and received by you. Any right to compensation after this period has therefore become void.

With regard to natural imperfections, no claims can be made if these inadequacies are related to the nature and properties of the raw material from which the product is manufactured.Think, for example, of a cushion of animal fur, wood accents in articles etc.

A return shipment always takes place in a manner discussed by Collectione and never at its own initiative and must be notified in advance by email to Collectione via

Please enclose the reason for return, number of items and a copy of the invoice at the time of registration. Your request will be answered by us within 24 hours.

Products with a lack or defect that are delivered via outlet or sale channels will not be restored or replaced by Collectione. So Collectione does not give you any exchange guarantees on products that are from the outlet or sale.

Collectione will always try to provide you with the best possible service and to resolve justified complaints with you in consultation.